Senior IT Business Analyst at Britam
Job Description
Job Summary
The Senior System Support Analyst – Asset Management (BAM) is responsible for ensuring the end-to-end reliability, scalability, and business alignment of the Core system and all supporting digital and integration ecosystems that enable Britam Asset Managers’ operations, sales, and customer experience.
Key Duties & Responsibilities
- Drive continuous enhancement of Unit Master to support evolving BAM business needs, products, and regulatory requirements
- Translate business requirements into system configurations, functional enhancements, and scalable solutions
- Lead delivery of technology components for BAM initiatives, including new fund launches, digital products, and distribution channels
- Identify, design, and implement process automation opportunities to reduce manual effort and improve turnaround times
- Drive straight-through processing (STP) across onboarding, transactions, reconciliations, and reporting
- Design and support integration solutions between the core system, digital platforms and third-party platforms
- Ensure seamless digital self-service capabilities for clients and sales teams, improving customer experience and adoption
- Lead data flow design and optimization, ensuring real-time or near real-time synchronization across systems
- Manage and coordinate system changes, releases, and upgrades, ensuring minimal business disruption
- Engage vendors and partners to deliver enhancements, integrations, and platform improvements
- Proactively identify technology gaps and recommend innovative solutions to support BAM growth and efficiency
Educational Qualifications, Experience, & Skills Required
- Bachelor’s degree in Information Technology, Computer Science, Business Information Systems or relate field
- 4-6 years’ experience in IT Services and System Development, preferably within financial services, asset or wealth management
- Proven experience delivering end-to-end system implementation or transformation projects
- Strong understanding of asset management and investment operations, including unit trusts, pension funds, equities, fixed income, and portfolio management processes
- Demonstrated experience in stakeholder management across business and IT functions
- Experience in data analysis, reporting, and use of analytical tools (e.g. SQL, Excel, Power BI)
- Solid knowledge of IT systems architecture, including front, middle, and back-office systems
- Understanding of data flows, system integrations, APIs, and data governance principles
