Pharmacy Assistant at CIC Insurance Group
Job Description
Job Summary
Responsible for supporting the daily operations of CIC pharmacy, ensuring smooth workflow, and delivering high-quality pharmaceutical care. Pharmacy Assistant open role.
Key Duties & Responsibilities
Medication Dispensing & Preparation
- Accurately interpret and dispense prescription medications in compliance with legal and ethical guidelines.
- Identify and address potential drug interactions, contraindications, and adverse effects.
- Prepare and compound pharmaceutical products as per prescriptions.
Inventory Management:
- Monitoring and managing pharmaceutical inventory to prevent shortages and overstocking.
- Ensure proper storage conditions for medications, adhering to safety and quality assurance standards.
- Assist in the procurement and restocking of pharmaceutical supplies.
Patient Counseling:
- Provide clear and comprehensive medication counselling, including proper usage, potential side effects, and drug interactions.
- Educate patients on over-the-counter medications, supplements, and general health concerns.
- Promote adherence to prescribed medication regimens for better therapeutic outcomes.
- Offering advice on over-the-counter products, supplements, and health- related concerns.
Health and Wellness Promotion:
- Coordination and management of wellness initiatives such as CIC Dawa Mlangoni and the CDM program through timely drug delivery.
Collaboration with Healthcare Professionals:
- Collaborating with service providers to optimize patient care.
- Communicating effectively with prescribers to clarify and discuss medication-related issues.
- Review and provide technical support on pharmacy prescriptions and such claims
Customer Service:
- Ensuring a positive and welcoming environment for customers.
- Addressing customer inquiries and concerns with professionalism and empathy.
- Resolving issues related to medication availability, insurance, and prescription refills.
Compliance and Recordkeeping:
- Ensuring compliance with all pharmacy laws, regulations, and standards.
- Maintaining accurate and up-to-date patient records and prescription files.
- Participating in quality assurance and continuous improvement initiatives.
Continuing Education:
- Staying informed about new drugs, treatments, and healthcare trends.
- Committed to Continuous Professional Development.
- Participating in continuing education programs to maintain and enhance professional competence.
Educational Qualifications, Experience, & Skills Required
- Diploma in Pharmaceutical Technology from an institution recognized by the Pharmacy and Poisons Board
- Registered with the Pharmacy and Poisons Board with a valid practising licence
- Minimum of 2 (two) years relevant experience in a retail Pharmacy Operations
- Strong knowledge of pharmaceutical laws and regulations
- Ability to work in a fast-paced environment with attention to detail
- Proficiency in medical software and inventory management systems
- Analytical & problem – solving
- Proficiency in service and billing insurance claims
- Good communication and interpersonal skills.
