Tatu Experience Centre Executive in Kenya
Job Description
Job Summary
The Tatu Experience Centre Executive is the first point of contact for visitors exploring investment and lifestyle opportunities at Tatu City. This role is responsible for creating a warm, professional, and memorable client experience that reflects the premium brand of Tatu City.
Acting as a host and brand ambassador, the TEC Executive will welcome, engage, and nurture prospective clients before seamlessly transitioning them to the Sales team. The role combines front-office reception, client experience management, and light sales support, ensuring every visitor leaves with a positive and lasting impression.
Key Duties & Responsibiliies
Client Experience & Engagement
- Welcome and receive all walk-in and scheduled visitors to the Tatu Experience Centre warmly and professionally.
- Create a premium, personalized experience for each client, understanding their interests and investment needs, including an overview of Tatu City, its developments, and available property opportunities.
- Ensure smooth coordination of client appointments, site visits, and meetings with Sales Executives.
Brand Hosting & Centre Management
- Serve as the face and brand ambassador of Tatu City at the Experience Centre.
- Prepare and serve refreshments to clients, including Tatu Coffee as the Centre’s signature offering (training will be provided).
- Maintain a welcoming, organized, and presentable environment at all times.
- Manage reception functions including visitor registration, call handling, and email inquiries.
- Ensure all client materials (brochures, presentations, property packs) are up to date and well displayed.
- Monitor the functionality and condition of all Tatu Experience Centre equipment and facilities (e.g., screens, lighting, air conditioning, audio-visual equipment) and promptly report, escalate, and follow up on any technical or maintenance issues to the relevant teams.
Sales & Marketing Support
- Capture and update visitor data accurately in CRM or lead management systems.
- Support Marketing & Communications with event preparation and hosting at the Experience Centre.
- Provide insights and feedback on client trends, questions, and preferences.
- Assist in managing client traffic during campaigns, launches, and special events.
Educational Qualifications, Experience, & Skills Required
- Diploma or Bachelor’s degree in Marketing, Hospitality, Business Administration, Communications, or a related field.
- 2–4 years’ experience in a client-facing role such as showroom executive, front office, hospitality, customer experience, or sales support.
- Experience in real estate, automotive, hospitality, retail showrooms, or premium service environments.
- Excellent interpersonal and communication skills with fluent spoken and written English.
