Service Engineer at Tetra Pak

Job Description

Job Summary

As a Service Engineer, you’ll lead the charge in delivering high-quality service to our customers. From troubleshooting technical issues to supporting our maintenance contract performance, you’ll play a key role in ensuring our equipment and our customer relationships, run smoothly. 
As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve. 

Key Duties & Responsibilities

• Travel to customer sites
• Perform preventive and corrective maintenance, troubleshooting, and installations
• Analyze technical issues and escalate when needed using standard operating processes
• Train customer operators (if required)
• Support production plant efficiency
• Monitor service contracts and contribute to business development and growth
• Ensure compliance with safety, food quality, and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment
• Follow all safety protocols in accordance with OHS and Tetra Pak safety regulations and promote a safe working culture in the team
• Write a site visit report on completion of the work

Educational Qualifications, Experience, & Skills Required

• Between 1-3 years experience in maintenance ,service or installation within an industrial/ manufacturing (previous processes-oriented will be advantageous)
• An engineering degree in Mechatronics, Instrumentation and Control, Automation, Electronics, Mechanical, Electrical or related fields.
• Foundational mechanical, electrical, and basic automation knowledge, with exposure to industrial equipment installation and troubleshooting (PLC/drive systems advantageous).
• Good computer literacy
• Ability to travel as required and this can be at short notice
• Strong level of English (written and verbal)
• A proactive, customer-first mindset

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 27th March 2026.

If you have any questions about your application, please contact Fizza Ikram.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.