SACCO ICT Officer

Information Technology (IT)
Nairobi
June 4, 2025
Jobs

Job Description

Job Summary

The ICT Officer will be in-charge of the ICT Department and is also responsible for managing information technology, ICT systems, and policies to achieve Sacco’s goals. He/she will manage all ICT infrastructure, systems security, development and implementation of ICT strategies, policies, data security, and disaster recovery.

Key Duties & Responsibilities

  • Manage all operations of the ICT Department and ensure timely provision of ICT services to all functions of the Society to facilitate implementation and use of ICT in the organization.
  • In charge of the development and implementation of ICT strategies, promoting ICT innovation and enterprise.
  • Ensure appropriate database management and administration.
  • Monitor information systems and troubleshoot all systems in the Sacco.
  • Ensure proper maintenance of ICT-related equipment and security of hardware and software.
  • Ensure compliance with ICT regulations and advise management on the optimization of ICT resources in the organization.
  • Design and produce reports.
  • Provide advice on acquisition of hardware and software.
  • Ensure smooth operation of all terminals within the Local Area Network (LAN) and Wide Area Network (WAN), liaising with ICT suppliers and support service providers.
  • Ensure systems integrity, availability, and security.
  • Ensure proper functioning of all systems in the Society.
  • Maintain a backup system for all data in the Society and store them safely.
  • Assign User IDs and user rights, and implement controls in the Sacco system.
  • Report system breakdowns and failures immediately to the CEO and the system vendor for quick action.
  • Participate in the formulation and implementation of ICT policies.
  • Ensure business continuity and effective disaster management and recovery planning.
  • Provide appropriate information and guidance on emerging and best practices in ICT.
  • Ensure timely provision of ICT service to all the functions of the Sacco.
  • Maintain the Sacco website.

Educational Qualifications, Skills, & Experience Required

  • A bachelor’s degree in Computer Science or ICT-related fields.
  • Professional certification in ICT fields (CISM, CISA, or similar certification).
  • A member of an ICT professional body is an added advantage.
  • A minimum of four (4) years of working experience in a similar role.
  • Understanding of networking technology, routing, switching, and firewalls.
  • Overall understanding of enterprise systems.
  • Competencies
    • Strong problem-analysis and troubleshooting skills.
    • Able to handle and assess critical situations, and coordinate with many team players to restore normal ICT services.
    • Good time management skills.
    • Able to work in cross-functional, multi-application, multi-service providers environment.
    • Customer focus and interpersonal skills.
    • Communication skills.
    • Business applications.
    • Infrastructure.
    • Application, data, and technical architecture.
    • Incident and problem management.

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