Relationship Executive job at Avenue Healthcare
Job Description
Job Summary
The Relationship Executive will be responsible for building, managing, and maintaining strong relationships with clients to drive customer satisfaction, retention, and business growth. The role focuses on client engagement, account management, and cross-selling of products or services while ensuring excellent service delivery. This position is ideal for a customer-focused professional with strong relationship management and communication skills.
Key Duties & Responsibilities
- Conduct market research – understanding of the healthcare landscape within their mapping
- New business acquisition & cross selling of the existing services – (new services uptake, packages – wellness, surgical or any other) – proposals and quotations – Targets to be set based on budgets
- Developing annual marketing plan – to be reviewed quarterly
- Working with the marketing team to enhance facility brand visibility
- Plan and conduct marketing activities
- Generate marketing & CSR reports
- Pitching, developing proposals and sending quotations to potential clients
- Organize and facilitate service meetings with clients
- Enhance communication through various platforms – Digital, WhatsApp & bulk sms
- Drive innovation
- Drive client experience
Educational Qualifications, Experience, & Skills Required
- Bachelor’s in business administration (Sales and Marketing Major) or any other related degree
- Membership in MSK is required
- Professional qualification in CIM is an added advantage
- Minimum of 3 years’ experience
- Organizational Awareness and detailed-oriented
- Strong interpersonal and communication skills, teamwork and reliability
