Quality Assurance Analyst at I&M Bank
Job Description
Job Summary
- The Quality Assurance (QA) Analyst is responsible for performing reviews to ensure accuracy, timeliness, completeness, and regulatory compliance of operational processes across branch and central operations teams.
- This role is crucial in identifying risks, ensuring adherence to policies, and driving process improvements.
Key Duties & Responsibilities
- Perform independent reviews of operational activities, ensuring compliance with regulatory and internal policies.
- Analyze periodic quality performance metrics and provide data-driven insights, identifying trends, root causes, and areas for improvement.
- Deliver regular reporting on QA findings and collaborate with stakeholders to implement corrective actions.
- Support audits and compliance assessments with quality assurance insights and documentation.
- Fostering a culture of quality and continuous improvement.
Educational Qualifications, Experience, & Skills Required
- Bachelor’s degree in business, Technology, Engineering, or a related field.
- Desirable – Certification in Quality Assurance, Risk, Compliance, or Banking Operations (e.g., ICA, ACAMS, Lean Six Sigma).
- Experience working in a risk, audit, or compliance-related function within a financial institution.
- Familiarity with QA frameworks, risk management principles, and internal audit methodologies.
- Experience in a Quality Assurance, Risk, Compliance, or Operations role within the banking sector.
- Strong understanding of banking operations processes, including branch and central functions.
- In-depth knowledge of regulatory requirements affecting banking operations.
- Analytical and detail-oriented mindset with strong problem-solving and root cause analysis skills.
- Excellent communication and stakeholder management skills, with the ability to challenge and influence at all levels.
- Strong teamwork culture.
- Ability to work in a fast-paced environment with a focus on continuous improvement and operational efficiency.
