Process Engineer at M-KOPA

Job Description

Job Summary

We are looking for a Process Engineer to optimize phone refurbishment and repair processes as we scale our Care Centre operations and deliver quality products to our customers across our markets.

This role offers the opportunity to shape manufacturing excellence at a crucial growth moment. You’ll design and optimize processes that support high-volume phone refurbishment operations, working with talented cross-functional teams including production, quality assurance, engineering, and operations to build a culture of continuous improvement.

Key Duties & Responsibilities

• Designing, documenting, and optimizing production processes to deliver excellence in phone refurbishment and repair operations
• Analyzing Care Centre processes and proposing MES (Manufacturing Execution System) requirements and optimization plans
• Conducting process improvement initiatives including layout planning and workflow optimization at refurbishment facilities
• Analyzing systematic failures in operations, developing improvement plans, and following up on implementation results
• Championing and practicing 6S Kaizen principles to drive continuous improvement culture
• Developing and executing strategies to enhance efficiency, reduce waste, and improve overall operations
• Analyzing process data to identify bottlenecks and implement data-driven solutions
• Troubleshooting process-related issues and maintaining high operational functionality
• Organizing, coordinating, and managing daily and weekly team engagement activities within the Care Centre
• Collaborating with engineering, quality assurance, and production teams to resolve inter-department blockers
• Providing training and skill assessments for new and incumbent personnel to build a high-performing team
• Identifying, documenting, and reporting unsafe practices, faulty operations, and product imperfections
• Reporting work progress and operational anomalies to management in a timely manner
• Maintaining comprehensive documentation and communication with cross-functional teams

Educational Qualifications, Experience, & Skills Required

• Degree in Mechatronics, Electrical, Instrumentation & Control Engineering, or related field
• Proven experience in the electrical engineering field with focus on process optimization
• Strong knowledge of Kaizen 6S Principles and continuous improvement methodologies
• Superb analytical, problem-solving, and critical thinking skills with data-driven approach
• Understanding of production machinery, proper assembly procedures, and manufacturing safety protocols
• Ability to read and interpret technical drawings, blueprints, and schematics
• Strong leadership abilities with experience coaching, training, and developing teams
• Superb written and verbal communication skills with ability to work across departments
• Proficiency in MS Office and data analysis tools
• Fast learner with ability to work under pressure in a fast-paced environment
• Great attention to detail and organizational skills with excellent time management
• Proficiency in C+ and .Net languages is desirable
• Familiarity with databases such as SQL Server and Oracle
• Experience working with MES (Manufacturing Execution System) is preferred
• Experience in smartphone production processes and repair is an added advantage

Why M-KOPA

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.