National Customer Manager

Job Description

About the Company

Purpose and innovation are at the heart of our business. 
We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too.  We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability.  At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too.

Job Summary

Plan, organise and direct the Key Accounts Group in country in order to achieve targeted revenues and profitability.

Key Duties and Responsibilities

• Manage and develop a portfolio of prospects and existing customers & establish customer agreements. Develop and implement an approach to secure competitors major account customers (prospects) in the shortest time possible
• Is in daily contact with customers, provide customer and sales support. Liaise with Ground Operations to ensure that Regular customers get the required service
• Make decisions during negotiation with customers related to volume and discount levels. Propose discount agreements to the sales manager for approval
• Plan, organise and direct the National Channel Group in country in order to achieve targeted revenues and profitability

Educational Qualifications, Skills, and Experience Required

• Bachelor Degree and 6-8 years’ experience in related field, including at least 2 years of supervisory experience
• Extensive depth of expertise and knowledge in specialized areas
• A thorough understanding of specific aspects of work supervised
• Develops advanced concepts
• Viewed as expert in functional or business area within DHL
• Deals with cross-cultural tactical issues
• Relationship building
• Commercial focus
• Customer Orientation
• Building and leading teams
• Cross border thinking
• Computer proficiency