Junior Business Operations Associate

Job Description

About the Company

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. We are the largest distributor of solar water pumps/solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

Job Summary

Reporting to the Director of Innovation, the Business Operations Junior Associate will provide oversight and troubleshooting for all processes from customer facing, fulfillment, and support to the finance and accounting team to administer loans. This is a fixed term role for 6 months.

Key Duties and Responsibilities

• Process Oversight: Monitor and troubleshoot all processes related to customer facing interactions, fulfillment, and loan administration.
• Customer Communication: Communicate directly with customers and other stakeholders to troubleshoot issues and resolve data gaps.
• Data Analysis: Perform reconciliations and data analysis in Excel.
• Cross-Functional Support: Provide support to the finance and accounting team in administering loans.
• Documentation: Maintain accurate records of all activities and communications.
• Problem Solving: Identify and resolve operational issues in a timely manner.
• Reporting: Generate reports on operational activities and performance.

Educational Qualifications, Skills, and Experience Required

• A Diploma or Degree in Business Administration, Finance, or a related field.
• Proven track record in disciplined and detail-oriented execution of tasks in a wide array of systems.
• Ability to communicate directly to customers and other stakeholders to troubleshoot issues and data gaps.
• Ability to perform reconciliations and data analysis in Excel.

Note:

Please apply online via this job portal. We respond to all candidates; however only shortlisted candidates will be interviewed.