Customer Relation Assistant II

Job Description

About the Company

Karuri Water and Sanitation Company Ltd is registered under the Companies Act (cap 86) Laws of Kenya and fully owned by the County Government of Kiambu. The company mandate is to offer water and sanitation services within Kiambaa Sub-County.

Key Duties and Responsibilities

• Generate and process customer bills accurately and within established deadlines.
• Monitor billing cycles and ensure adherence to billing policies and procedures.
• Handle billing inquiries and resolve discrepancies.
• Generate billing reports and analyze billing data for accuracy and trends.
• Supervise and coordinate the activities of meter readers.
• Ensure accurate and timely meter readings.
• Monitor meter reading routes and schedules.
• Address and resolve meter reading discrepancies and issues.
• Respond to customer queries via phone, email, and in-person.
• Resolve customer complaints and issues effectively and efficiently.
• Provide accurate information to customers regarding billing, water services, and
• policies.
• Maintain a customer feedback system and track customer satisfaction.
• Manage and maintain the billing software and related systems.
• Troubleshoot system issues and coordinate with IT support as needed.
• Ensure data integrity and security.
• Implement system updates and enhancements.
• Generate reports from the billing software as needed.

Educational Qualifications, Skills, and Experience Required

• Diploma in public relations or a business related course
• 3 years’ relevant experience.
• Experience in billing software .
• Prior experience in a similar job in a busy environment.
• Computer literacy and familiarity with standard office computer applications.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.

Application Procedure

The company is an equal opportunity employer committed to diversity and gender equality and is seeking to recruit suitable qualified persons to fill the above positions. Interested candidates are requested to make their applications on or before 30th April,2025 to [email protected]  or in a sealed enveloped marked to:

Managing Director
Karuri Water and Sanitation Company Ltd
Davekon Palace in Banana opposite Family Bank 1st Floor
P.O Box 818-00219
Karuri

Note:

• Kindly indicate your expected salary.
• Kindly indicate the job reference as it appears on every post title, for hand delivered applications the same should be marked on the envelope.
• It is a criminal offence to present fake certificates
• Canvassing in any form will lead to automatic disqualification
• Only shortlisted candidates will be contacted
• Shortlisted candidates will be required to produce original national identity card, academic and professional certificates/transcripts during interview.