Call Centre Agent.

Administration
Nairobi
October 13, 2026
Jobs

Job Description

Provide professional, efficient and responsive support to SACCO members through inbound and outbound calls, resolving enquiries and complaints and enhancing member satisfaction.

KEY RESPONSIBILITIES

  • Answer calls professionally and within service standards.
  • Follow up missed and abandoned calls within 24 hours.
  • Provide accurate information on SACCO
  • products and services.

ACADEMIC QUALIFICATIONS

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  • Bachelor’s degree in Business Administration,
  • Customer Service, Communication or a related field.

TECHNICAL SKILLS

  • Familiarity with CRM/call-centre systems and Microsoft Office.
  • Resolve or escalate complaints and enquiries.
  • Follow up cases and document call outcomes.
  • Identify opportunities to cross-sell relevant products.

EXPERIENCE

  • At least 2 years’ experience in a call centre, customer service or frontline support role.

PERSONAL COMPETENCIES

  • Strong communication, listening and problem-solving skills.
  • Integrity and discretion when handling member information.

How to Apply

Send your CV and application to: [email protected]. Subject: Application for Call Center Agent. Deadline: 16th October 2026 Take the next step in your career and apply today

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