Relationship Manager, Sahl Banking in Kenya
Job Description
Job Summary
The Relationship Manager, Sahl Banking will be responsible for managing and growing customer relationships within the Sahl (Islamic/Shariah-compliant) banking segment. The role focuses on customer acquisition, portfolio growth, relationship management, and delivering tailored Shariah-compliant financial solutions. This position is ideal for a relationship-driven banking professional with strong knowledge of Islamic banking products and customer service excellence.
Key Duties & Responsibilities
- Managing and leading customer relations, both corporate and Retail.
- Shari’ah compliant product sales and other cross sales of other basket products as per targets
- Liaison with Relationship teams and Retail Branch network to grow the business
- Risk Management to mitigate losses e.g. Frauds and revenue leakages.
- Training and development of branch staff
- Proper Documentation and administrations of Shari’ah compliant portfolios,
- Managing PAR as per set targets.
- Responsible for leadership, management, growth and maintenance of the SAHL book
- Maintain and grow the existing SAHL customers through enhanced relationships
- Achieve the set targets in terms of numbers and values for both liabilities and assets
- Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards
Educational Qualifications, Experience, & Skills Required
- Bachelor’s degree.
- Islamic Banking Certification is added advantage.
- 3 years’ general work experience
- 2 years’ experience in Banking Operations
- 2 years’ experience in Credit
- 2 years’ experience in Sales & Relationships
